Service Agreement.
This Service Agreement ("Agreement") is entered into between nulled LLC ("Provider," "we," "us," or "our") and the customer ("Customer," "you," or "your") upon activation of any service. By using our services, you acknowledge and agree to the terms outlined below.
1. Billing and Payment.
All services are billed on a monthly basis unless otherwise specified in a separate written agreement. Payment is due on or before the first day of each billing cycle.
1. Payment Methods.
We accept payment via all enabled payment methods (such as ACH, card, crypto) through our payment processor, Stripe. All payment information is handled securely by Stripe and is never stored on our servers.
2. Late Payments.
If payment is not received within 7 days of the due date, we reserve the right to suspend your services. Services suspended for non-payment may be terminated after 14 days of continued non-payment. For VPS customers, data may be deleted after 14 days of non-payment. For colocation customers, you must arrange for collection of your hardware within 30 days of non-payment or it may be subject to disposal. We will do our best to work with you to avoid these scenarios.
3. Refunds.
Discretionary refunds (not conducted as part of an upgrade/downgrade/cancellation) are handled on a case-by-case basis. Please contact us at contact@nulled.llc to discuss any billing concerns.
2. Service Level Agreement.
We are committed to maintaining reliable infrastructure and transparent communication regarding service availability.
1. Uptime Guarantee.
We guarantee 99.9% network and infrastructure uptime in any 1 year period, excluding scheduled maintenance windows, force majeure events, and services that explicitly do not include a SLA.
2. Scheduled Maintenance.
Planned maintenance windows will be communicated at least 48 hours in advance via email or our status page. Scheduled maintenance is excluded from uptime calculations.
3. Service Credits.
In the event that we fail to meet our uptime commitment, affected customers may request service credits. Credit amounts and eligibility will be determined on a case-by-case basis.
3. Service Provisioning.
Services are provisioned after approval of service is granted by the CEO or Owner. Provisioning times may vary depending on the service type.
1. Virtual Private Servers.
VPS instances are provisioned within 24-48 hours of approval, after which an invoice page will be generated for payment and first-time billing detail entry.
2. Colocation.
Colocation services require coordination for physical installation. Please contact us to arrange a provisioning timeline.
4. Service Modifications and Cancellation.
You may upgrade, downgrade, or cancel your services at any time.
1. Upgrades and Downgrades.
Upgrades and downgrades are provisioned on a case-by-case basis. Prorated charges or credits may apply.
2. Cancellation.
You may cancel your service at any time by contacting us. Services will remain active until the end of the current billing period. No partial-month refunds are issued for early cancellation.
5. Contact Us.
For questions regarding this Service Agreement, please contact us:
1. By email.
2. By mail.
nulled LLC, 22 S. 4th Street, Suite 1, Geneva, IL 60134.
6. Revisions and Updates.
This Service Agreement may change from time to time. We'll notify you via the primary billing email on your account within 14 days, but it's ultimately your responsibility to stay informed about any changes.