Service Agreement.
This Service Agreement ("Agreement") is entered into between nulled LLC ("Provider," "we," "us," or "our") and the customer ("Customer," "you," or "your") upon activation of any service. By using our services, you acknowledge and agree to the terms outlined below.
1. Billing and Payment.
All services are billed on an upfront, monthly basis unless otherwise specified in a separate written agreement. When you place an order, we create a hosted invoice through Stripe and email it to you. Payment is due within 7 days of invoice generation, and services are provisioned only after the initial invoice is paid.
1. Payment Methods.
We accept payment via all enabled payment methods (such as ACH, card, crypto) through our payment processor, Stripe. All payment information is handled securely by Stripe and is never stored on our servers.
2. Late Payments.
If payment is not received within 7 days of the due date, we reserve the right to manually collect payment from any stored payment methods on record (if you haven't enabled auto payment), or if that process fails, suspend your services. Services suspended for non-payment may be terminated after 14 days of continued non-payment. For VPS customers, data may be deleted after 14 days of continued non-payment. For colocation customers, you must arrange for collection of your hardware within 30 days of non-payment or it may be subject to disposal. We will do our best to work with you to avoid these scenarios.
3. Refunds.
Discretionary refunds (not conducted as part of an upgrade/downgrade/cancellation) are handled on a case-by-case basis. Please contact us at contact@nulled.llc to discuss any billing concerns.
2. Service Level Agreement.
We are committed to maintaining reliable infrastructure and transparent communication regarding service availability.
1. Uptime Guarantee.
We guarantee 99.9% network and infrastructure uptime in your billing cycle (monthly, annual, or custom), excluding scheduled maintenance windows, force majeure events, and services that explicitly do not include a SLA.
2. Scheduled Maintenance.
Planned maintenance windows will be communicated at least 48 hours in advance via email or our status page. Scheduled maintenance is excluded from uptime calculations.
3. Service Credits.
In the event that we fail to meet our uptime commitment, affected customers may request service credits. Credit amounts and eligibility will be determined on a case-by-case basis.
3. Service Provisioning.
Services are provisioned after approval of service is granted by the CEO or Owner and after the initial invoice is paid. Provisioning times may vary depending on the service type. Because billing begins when your invoice is issued but provisioning takes time, we credit back the days between your payment and the point your service goes live.
1. Virtual Private Servers.
Once your initial invoice is paid, VPS instances are typically provisioned within 24-48 hours. We credit back any days between payment and provisioning so you only pay for active service.
2. Colocation.
Colocation services require coordination for physical installation. Once your initial invoice is paid, we'll arrange a provisioning timeline with you and credit back the days between payment and the point your hardware is racked and live.
4. Service Modifications and Cancellation.
You may upgrade, downgrade, or cancel your services at any time.
1. Upgrades and Downgrades.
Upgrades and downgrades are provisioned on a case-by-case basis. Prorated charges or credits may apply.
2. Cancellation.
You may cancel your service at any time by contacting us. Services will remain active until the end of the current billing period. No partial-month refunds are issued for early cancellation. Data retention and hardware retrieval timelines upon cancellation follow the same procedure as outlined in §1.2.
5. Referral Program.
We run a word-of-mouth referral program as a thank-you to customers who help others find us. Participation is optional and subject to the terms in this section.
1. How It Works.
Every customer has an Account ID, shown on your invoices. When a new customer places their first order, they may enter the Account ID of the customer who referred them. The customer whose Account ID is provided is the one eligible for credit.
2. Earning Credit.
A referral becomes eligible once the referred customer has completed 3 consecutive paid months of active service in good standing, measured from their first payment. Once eligible, we apply a one-time credit to the referring customer's account equal to one month of the referred customer's sustained service rate (the monthly rate actually maintained over those 3 months).
3. Timing.
Credit is reviewed and applied after the 3-month mark. Because we confirm sustained, in-good-standing payment before crediting, please allow a short period following the third paid month for the credit to appear on your account.
4. Form of Credit.
Referral rewards are issued solely as account credit toward future invoices. They carry no cash value, are not redeemable for cash, and are non-refundable.
5. Eligibility and Abuse.
The referred customer must be a genuinely new customer. We may withhold or reverse referral credit in cases of self-referral, duplicate or fraudulent accounts, chargebacks, or other abuse of the program. We reserve the right to modify, suspend, or end the referral program at any time; changes do not affect credit already applied to your account.
6. Contact Us.
For questions regarding this Service Agreement, please contact us:
1. By email.
2. By mail.
nulled LLC, 22 S. 4th Street, Suite 1, Geneva, IL 60134.
7. Revisions and Updates.
This Service Agreement may change from time to time. We'll notify you via the primary billing email on your account within 14 days, but it's ultimately your responsibility to stay informed about any changes.